Customer Service and Support
HDP provides convenient access to information and assistance to both clients and members. Information about claims, plan eligibility, participating providers, and plan details are available on-line 24/7. For questions needing special handling, our professional customer service staff is available by phone or e-mail.
The following customer service and support services are available:
- Professional customer service staff
- Employee and employer online access to claims status, eligibility, network and health information
- Comprehensive reporting and analysis with plan recommendations
To have a solution, you must know the problem.
To know the problem, you must know the customer.